Privacy Policy
At Tena Expeditions, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, email address, phone number, nationality, passport details, etc.
Booking Information: Travel preferences, accommodation choices, dietary restrictions, etc.
Payment Information: Limited billing details (Note: We do not store credit card details; all payments are securely processed via third-party platforms).
Technical Data: IP address, browser type, device information, and pages visited on our website.
2. How We Use Your Information
We use the information we collect to:
Process your tour bookings and respond to inquiries.
Communicate important information regarding your trip.
Customize your travel experience.
Improve our services and website functionality.
Send occasional promotional emails (only with your consent).
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
Service providers such as hotels, airlines, or guides – only when necessary to fulfill your booking.
Legal or regulatory authorities – if required by law.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of any inaccurate information.
Withdraw consent to marketing communications at any time.
Request deletion of your personal data (subject to legal or contractual obligations).
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: info@tena-expeditions.com
Location: Arusha, Tanzania.
Let’s Explore Together
Whether you’re a first-time visitor to Africa or a seasoned explorer, we invite you to travel with us – not just to see Tanzania, but to feel it, know it, and carry it with you long after you’ve returned home.
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Every Trip Has a Story - Here Are Theirs
Verified Anderson is extremely experienced and reliable Absolutely fantastic safari with Anderson. He’s incredibly experienced and well connected, meaning we got to see many animals at Tarangire including a rare sighting of a leopards, lions, elephants, giraffes, buffalo, monkeys, ostriches and more. The views were great and driving around the park with Anderson was very fun indeed.Additionally to the great safari, he helped us hugely with transfers late at night. We had booked a lunchtime flight to Arusha but precision air delayed it by 8 hours (for a 1 hour flight from Zanzibar). They were then unable to fly us, and put us on the only other plane with a different airline flying to Kilimanjaro and not Arusha. Precision air told us there would be a transfer back to Arusha (1hr+ drive), but at 11pm we were stuck in Kilimanjaro airport without anyone to help us. Anderson went above and beyond to save us from this situation, being contactable at that time of night and then sorting us a transfer was exceptional service. To add to his reliability, he was always early meeting us. Thank you so much Anderson!Verified Extraordinaire !!! Une expérience magnifique, bien au delà de ce que nous attendions et un guide remarquable. Sympathique mais aussi très pédagogue. Bref, un voyage de rêve que je vous conseille vivement !!!Verified Un safari au meilleur rapport qualité/prix Organisation extrêmement professionnelle du safari dans le Nord de la Tanzanie. Anderson est tres sympa et il s'adapte à nos demandes avec une très grande agilité. Les tarifs du safari étaient tres intéressants par comparaison aux propositions d’agences en France et même locales. Les lodges étaient parfaits pour un couple ou en famille. Nous en avons pris plein les yeux pour ce qui est des animaux et des paysages! Anderson parle très bien le français ce qui est appréciable pour les enfants. Un grand merci je recommande vraiment - j'ai effectué la réservation à distance et tout ce qu’il m'a indiqué par mail a bien été respecté. Je lui fait un virement sur son compte et je recommande les yeux fermés !!! Enfin pas trop pour découvrir ce merveilleux pays ;-) Hakuna Matata avec Tena Expeditions! Merci encore à Anderson et à très bientôt!Verified Une expérience inoubliable Une expérience inoubliable à vivre absolument! De magnifiques paysages, des rencontres humaines riches de sens, des sourires authentiques et chaleureux. La découverte des terres tanzaniennes, des animaux spectaculaires, et un guide formidable. Merci Anderson pour ces beaux instants de vie tout simplement exceptionnels.Verified Un safari a couper le souffle Anderson nous a accueilli à l’aéroport de Seronera dans le Serengeti pour un safari de 7 jours. Un atterrissage en pleine brousse au milieu des animaux. 3 jours inoubliables dans le Serengeti, terrain de prédilection d’Anderson. Nous avons pu y apercevoir léopards, lions, lionnes et leurs lionceaux, troupeaux d’éléphants, guépards,… dans des paysages à couper le souffle. Nous avons poursuivi par le cratère de Ngorongoro, un véritable paradis sur terre! Le tarangire nous aura offert le bouquet final avant décollage vers Zanzibar depuis le périt aérodrome de Arusha. Quelle générosité chez les tanzaniens! Un vrai plaisir. Et que dire de Anderson! Un super guide/driver. Il a tout organisé d’une main de maître (lodges et parcs). Il a été aux petits soins avec nous tous. Nous recommandons vivement Anderson pour son professionnalisme et sa gentillesse. N’hésitez pas à me contacter si vous avez besoin de plus d’informations.
